HNB Assurance PLC and its fully owned subsidiary HNB General Insurance Limited will honor all claims both life and medical related to COVID-19.
The spokesman for both companies stated that Insurance Companies are not liable to honor claims when a disease is classified as a pandemic. However, as a responsible corporate citizen, it is our duty to stand by our customers and our nation at this time of dire need. Therefore, HNB Assurance, the Life Insurance Company will honor the life and medical claims made by its customers related to COVID-19. What’s more, for those policies with the Hospitalization Per Day Cover, payment will be made for the number of days a person is confined to a structured quarantine process (excluding self-quarantine). Further, the General Insurance Company, HNB General Insurance will honor all hospitalization claims pertaining to COVID-19 if any.
The Company requests all persons to limit their movements in public, and encourages people to access its services through the call centers and the companies web sites as well as other digital channels. Premium payments could also be made online.
The Company urges all citizens to act responsibly at this time, and do each one’s part in containing the spread of this disease in our country by practicing simple measures such as social distancing, hand and face hygiene and above all, if exposed to an infected person, to follow the procedures as directed by the Government of Sri Lanka.